Track III: Soft Skills Lab
Conflict often seems to be an integral part of working in a KTO. Dealing with disgruntled professors, unhappy management, an ill-informed finance office, a difficult commercial partner, or another bullish KTO, are often part of our daily responsibilities.
The trick is to understand why a conflict arises and how to prevent it escalating out of proportion. This workshop will help you with just that. It will be fun, embarrassing (we guarantee you will recognise some of your own mistakes!) and illuminating.
Facilitator: Antonio Menegatti, Department of Sociology and Business Law, University of Bologna, Italy